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Security & Compliance

Commure Ambient is built with security, privacy, and compliance at its core. We offer a robust suite of security features to safeguard patient data and give providers full control over access, retention, and authentication.

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Authentication & Access

  • Face ID (iOS) Use Face ID to quickly and securely log in to the Commure Ambient mobile app without typing a password.
  • Multi-Factor Authentication (MFA) Add an extra layer of protection by enabling MFA. After entering your password, you’ll be prompted to verify your identity with a secure 6-digit code sent to your email.
  • Auto Logout Sessions automatically time out after a period of inactivity, reducing the risk of unauthorized access on unattended devices.
  • Single Sign-On (SSO) SSO is supported for organizations that want to simplify secure logins using identity providers like Okta or Azure AD.
  • SCIM Integration Automate user provisioning and deprovisioning via SCIM (System for Cross-domain Identity Management), ensuring your staff roster stays in sync with your identity provider.

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Retention & Data Lifecycle

Admins and users can control how long data is retained across different categories:
  • Transcripts Automatically delete text transcripts after a set period (e.g., 30, 60, or 90 days).
  • Audio Recordings Choose to store or auto-delete recordings after transcription to reduce storage risk.
  • Notes Set rules for how long clinical notes are stored in the system, aligning with your org’s compliance standards.
🔧 These retention settings can be configured in the Preferences panel under Data Management.

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Compliance Standards

Commure Ambient is compliant with industry-standard frameworks, including:
  • HIPAA (Health Insurance Portability and Accountability Act) Ensuring the confidentiality, integrity, and availability of protected health information (PHI).
  • SOC 2 Type II Demonstrating operational excellence and data security practices through rigorous third-party auditing.